Job Description

-Desktop Admin (Mac/Windows)
No C2C or 3rd Parties
Great Company
3 Month Contract to Hire
100K Range When Perm
Paid Certs and Training
Address - Los Angeles, Wilshire Blvd-Area
*50% Win/50% Mac-Experience a must

The Desktop Administrator provides support for complex desktop hardware, operating systems and applications, installation, and modification tickets and requests.

Responsibilities:

• • First escalation point for customer end user desktop incidents and requests that cannot be resolved by a member of the Service Desk team
  • Troubleshoot and resolve hardware and software problems, including customer end user desktops and laptops, printers, and common off-the-shelf application problems.
  • Assist with account management services – User Account creates/disables/ terminations/name changes, as needed

Qualifications

• • Proficient technical support skills with macOS and Windows required
  • 5 years of technical helpdesk or desktop support experience required
  • Proficient with Active Directory user and group maintenance
  • Proficient with O365/Exchange Mailboxes, Distribution Lists, etc
  • Experience with remote support tools such as Kaseya, Ivanti or Bomgar
  • Experience with Mobile Device Management systems and endpoint security tools, such as VMWare Workspace One or Intune
  • Capable of supporting teleconferencing system issues, such as WebEx and MS Teams
  • VPN and remote dial in users
  • Multi-Factor Authentication, soft tokens

Job Tags

Permanent employment, Contract work, Remote job,

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