Job Description

Location: Mechanicsburg, PA (Onsite; Remote optional after 6 months based on performance)
Contract Duration: Until 6/30/2025 (with high possibility of extension)

Job Summary:
Seeking a System Administrator with expertise in ServiceNow, VMware Workspace ONE, and IT asset management . The role involves supporting IT asset lifecycles, troubleshooting hardware/software , and implementing process improvements.

Key Responsibilities:

• Maintain and track IT assets, including surplus equipment and chain-of-custody documentation.
• Process ServiceNow Asset Management module updates and reconcile inventory reports.
• Provide Level 2 troubleshooting for PC hardware, software, and peripherals.
• Utilize SCCM for imaging and reporting hardware/software inventory.
• Manage VMware VDI environments and AirWatch Workspace ONE for device administration.
• Support video conferencing setups and resolve related issues.
• Create technical documentation for staff and end users.
• Coordinate IT asset installations, relocations, upgrades, and replacements.

Required Skills:

• ServiceNow expertise and Level 2 asset management experience.
• Proficiency with Microsoft SCCM and VMware VDI .
• Familiarity with AirWatch Workspace ONE for modern device management.
• Strong knowledge of IT asset lifecycle processes and surplus equipment disposal.
• Experience troubleshooting video conferencing setups and related hardware.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 10117029
• Position Id: 744912

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